Hello Team,

It’s officially been one month since I started with Millennium, and what a month it’s been! I was originally drawn to M1S because of it’s reputation for having tremendous people, a quality customer base and immense growth potential. I’ve spent my first 30 days listening to feedback, learning about the business, and understanding our opportunities. I’m truly excited about what the future can hold for M1S!

In my first 30 days, I’ve learned…
Our people are truly the heart of our business. I’ve already seen, and heard of, team members at all levels, in all areas of the business rolling up their sleeves to get things done individually, and as a team. Through unprecedented situations in 2020, our teams have been creative and driven to protect the health of our people, and achieve business goals. Our clients have shared their appreciation for our nimbleness and for how quickly we’ve adapted to the new ways of working. Thank you!

All around us, we have brilliant examples of customer heroism, which has become a true strength of M1S. As you and I know, being a hero can be both exhilarating and fatiguing, and as such, is not a long-term sustainable practice for us. We have to continue to harness the power of our people and implement processes that will allow us to win in the marketplace in a more balanced and planful way..

Through the time I’ve spent listening to feedback and learning about the business, I’ve understood that you would like to see more clarity about our performance and strategy, and would like to better understand how future changes may impact you. Based on my learnings so far, it’s time to carry forward our best practices and leave some old habits aside making place for new ones.

Where do we go from here?
As consumers adopt more digitized interactions and services, businesses need to adapt the way they work, the services they provide, and how they interact with their customers; we’re no different. As we think about how we futureproof M1S, it’ll be critical that we pivot our approach from reacting to the urgent, to responding to and planning for what’s important. To begin such a shift, we’ve started defining and prioritizing what’s truly important. I’m working with my leadership team and our partners at NTT Ltd. (Americas), on a strategic 1 to 3-year roadmap that’ll include stepping stones towards our future success. Given we’re a people business, we’ll plan and deliver the strategic roadmap with proper people focused change management by ensuring proper awareness, engagement, and knowledge to support lasting changes.

I look forward to sharing more about our plans for the future in the months ahead, and believe our plan will create an exciting future for both our clients and our people. Based on your feedback, you have my commitment to transparently share the plan and ongoing updates so that each of us understand where we’re heading, how we’ll get there, and how each of us can contribute to our overall goals. With the degree of dedication this team has consistently shown, I know that we’ll continue to grow together.

I know that this has been a year of adjustments for everyone, both personally and professionally. As we enter the holiday/peak season for many of our clients, I’d like to say thank you in advance for your dedication and hard work towards navigating this year’s peak. In a normal year, we’d celebrate the season together, sharing food, joy, and laughter, and while this year we’ll have to adjust and find new virtual and socially distanced ways to celebrate through December, I hope you can still find a way to celebrate the holidays.
Thank you all for choosing to be a member of the M1S team. To our newest team members, welcome! I look forward to seeing the great things we’ll accomplish together!

Christine Barr
Chief Executive Officer